Introduction
SoftWeb Development ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website softweb.uk.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Subscribe to our newsletter
- Engage with us for services
This information may include:
- Name
- Email address
- Phone number
- Company name
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and requests
- Provide and improve our services
- Send you relevant communications (with your consent)
- Analyse website usage to improve user experience
- Comply with legal obligations
Legal Basis for Processing
Under the UK GDPR, we process your personal information based on:
- Consent: When you have given clear consent for specific purposes
- Contract: When processing is necessary to fulfill a contract with you
- Legitimate interests: When processing is necessary for our legitimate business interests
- Legal obligation: When we need to comply with the law
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for up to 3 years.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function
- Analytics cookies: To understand how visitors use our site
You can control cookies through your browser settings.
Third-Party Services
We may use third-party services that collect information, including:
- Analytics providers (to understand website usage)
- Hosting providers (to serve our website)
These third parties have their own privacy policies governing their use of your information.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
International Transfers
Your information may be transferred to and processed in countries outside the UK. Where we do this, we ensure appropriate safeguards are in place to protect your information.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: privacy@softweb.uk
- Website: Contact Form
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.
ICO website: https://ico.org.uk